Airline Notes: American Airlines Transatlantic – Fly Virgin Instead
November 14, 2007
We have taken several trips on AA across the Atlantic, both in business and coach classes. Food and service continue to be underwhelming and disapointing. The staff attitude ranges from angry to arrogant. On a recent flight from London to New York, a flight attendant explained why AA charges extra for everything such as the little wine bottles: “every little bit helps!” Hard to imagine that AA would make their earnings based on wine sales and if they did it would reflect poorly on board and management. When we pointed out that other, mostly international airlines such as Virgin do not nickel and dime their passengers on long-haul flights, the response was a new low in airlines arrogance and here we quote the AA flight attendant: “Lately our flights have been so full that we do not really care…”. This is just a short sample of various AA “infractions”. Other include, for example, refusing to move a business class passenger with a full fair ticket to London to a 30-min earlier flight without asking to pay an extra $2500 while the seats are open on a flight departing in 45 minutes. Our recommendation is to avoid American Airlines and instead for transatlantic trips we specifically recommend Virgin Atlantic – either in coach or business, or even British Airways or various discount business class carriers such as EOS. Safe Travels!